FAQ

Answers for teams and decision-makers

Common questions about lead capture, OTP verification, pricing, and setup. Clear answers so you can evaluate and adopt with confidence.

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OTP Verification

  • OTP verification means the lead confirms their mobile number with a one-time code sent to that number. Only submissions that complete this step are stored as leads. You get reachable, real contacts.

  • No. You choose per form. Enable it where lead quality matters most — for example, demo requests or high-value downloads. Leave it off for simple newsletters or low-friction forms.

  • OTP delivery works for Indian mobile numbers and is expanding. We use reliable providers so most submissions can verify. Check our docs or support for the latest coverage.

Pricing and Billing

  • You pay monthly in INR for the plan you choose. Clear billing with no hidden fees. Your plan stays active; upgrade or change when your needs change.

  • UPI, cards, and net banking via Razorpay. All in INR. No international payment or currency conversion needed for Indian teams.

  • Yes. Upgrade when you need more leads, OTP, or integrations. Your hub and data carry over. Downgrade or change options as your needs change.

Data Security and Privacy

  • Lead data is stored in secure, access-controlled environments. We use infrastructure and practices appropriate for business data.

  • Data in transit and at rest is encrypted. Access is limited and logged. We treat your leads as sensitive business data.

  • We design and operate with Indian data and privacy expectations in mind. You retain control of your data and can export or delete it when needed.

Setup and Onboarding

  • Most teams are live in minutes. Sign up, create a form, and share the link or embed. OTP and extra settings take only a few more steps.

  • We don't run a full migration service today, but export and CSV make it straightforward to move leads into LeadFormHub or out to another tool. Support can guide you.

  • Support is available via the app and email. Paid plans include priority support. Documentation and FAQ cover most setup and usage questions.

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